Medical institutions often face situations where elderly patients become irritable and lash out at staff with harsh words. This plan aims to create a more comfortable workplace and improve patient satisfaction through coaching, counseling, and education. Programs are available for both the head doctors and staff, with thorough follow-up after completion. The Industrial Hygiene Consulting Institute (located in Toyama City, Toyama Prefecture, headed by Yuko Fujimura) aims to promote "human capital management" and "health management" in workplaces. On December 26, 2023, it launched a comprehensive package plan to support human capital management, health management, and non-cognitive skill improvement specifically for clinics and dental offices. The all-encompassing plan, which includes coaching, counseling, and education, is being offered for a special fee of 300,000 yen for three months. ▼ The Industrial Hygiene Consulting Institute | Official Website: https://www.otonatokodomonohokenshitsu.com/ Increased Harassment at Medical Institutions as Patients Age and Vent Frustration on Staff In modern Japan society, often referred to as a stressful society, various forms of harassment such as sexual, power, and customer harassment are becoming issues in many companies. Medical institutions, particularly clinics and dental offices, are among the workplaces most noted for high stress levels. They not only face intense workloads but also an increase in harassment from patients. Elderly patients, in particular, often become irritable and say hurtful things to staff, gradually wearing down their morale. Communication gaps due to generational differences between the head doctors and staff are also common. Especially on busy days, interpersonal relationships can become strained, leading to decreased staff motivation and productivity. "Executive Coaching" for Head Doctors Struggling with the Dual Challenges of Medical Practice and Management The newly launched comprehensive plan for clinics and dental offices aims to improve the workplace environment and patient satisfaction through human capital management, health management, and the enhancement of non-cognitive skills. For head doctors, "Executive Coaching" sessions are provided twice a month for three months (a total of six sessions), offering guidance in balancing medical practice and management. The coaching addresses both mental health and goal achievement. For staff, "Non-Cognitive Skill Enhancement Coaching" is conducted once a month for three months (a total of three sessions). This dual approach from both top-down and bottom-up ensures the maximum effectiveness of the coaching. Consultation on Current Situation and Points for Improvement Three Months After Completion of the Coaching The plan includes pre-coaching surveys and interviews, and a consulting session three months after completion to assess the current situation and identify areas for improvement. Yuko Fujimura, a medical doctor, industrial organizational counselor, executive coach, and also the head of The Industrial Hygiene Consulting Institute, will fully support the head doctors and staff. The plan is priced at a special rate of 300,000 yen for three months,so many clinics and dental offices feel encouraged to try it out. As an additional benefit, an AI chat consultation service, "Hataraku Anata no Anshin Konsheruju Ai-chan," will be offered from April 2024. This 24-hour AI chat feature responds to various workplace concerns, assisting essential workers in the healthcare field to work more energetically. About The Industrial Hygiene Consulting Institute Head Office: 2-18-10-405, Nishinakano-cho, Toyama City, Toyama Prefecture 939-8084 Representative: Yuko Fujimura Established: July 2023 Phone Number: 090-2371-7235 URL: https://www.otonatokodomonohokenshitsu.com/ Business Details: - Consultation for human capital management and health management - Corporate training on health, mental health, harassment, and employee development in non-cognitive skills General Inquiries Contact Information Company Name: The Industrial Hygiene Consulting Institute Contact Person: Yuko Fujimura TEL: 090-2371-7235 Email: sangyoeisei3000@gmail.com